Self-Service Microsite Tool

Self-Service Microsite Tool

Learn about how sales microsites gained popularity and evolved into a scalable, self-service solution for Solution Engineers.

Learn about how sales microsites gained popularity and evolved into a scalable, self-service solution for Solution Engineers.

#3

Most Visited Resource

50+

Microsites Built in First 3 Months

120+

Slack Community Members

What is a Sales Microsite?

Sales microsites are dynamic, customer-facing experiences that centralize key sales content to support relationship-building throughout the pre-sales journey. As Solution Engineers integrated microsites into their workflows, microsites consistently demonstrated strong value in deepening customer engagement and strengthening relationships.

The Problem

The turnaround for a bespoke microsite was around 4 weeks, from content workshops to design to development. This process was not sustainable for us to support the volume of microsite requests we were getting. We needed a way to scale this deliverable.

Standard MIcrosite Production Process
Content Workshop

1 Week

Design

1 Week

Development

2 Weeks

The Research

An audit of existing microsites was conducted to identify key use cases and high-impact content blocks. These insights guided the templates we would prioritize in the self-service MVP, ensuring the solution focused on the most valuable and commonly used components.

The Self-Service Solution

Develop a self-service microsite builder within Experience Cloud that offers a library of pre-designed, modular content blocks. With intuitive drag-and-drop functionality, this tool would empower Solution Engineers to quickly create polished, effective microsites with minimal time, while demonstrating to customers the value of Experience Cloud.

Additional supporting documents we created:
+ Figma Design Template
+ Design and Development Enablement Guides
+ 3 Sample Microsites for Inspiration

Creating a Self-Sustaining Community

We launched a dedicated Slack channel for microsite builders, which became the central hub for discussions. This became a collaborative space where Solution Engineers could share insights, troubleshoot issues, and support one another, reducing the demand for individual assistance.

Impact within the First Four Months

We heavily broadcasted and marketed the tool through slack channels, all hands calls, and connections with Solution Engineers who advocated for this tool. This tool became the #3 most viewed internal design resource within the first few months post-launch.

PROJECT TEAM

Lindy Wong / Design

Steven Fong / Development

Brandon Rogers / Development

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